Shipping Policy

Thank you for shopping with Brenfeld. We aim to provide clear and reliable delivery information so you know what to expect after placing your order.

1. Shipping Destinations

We currently ship to selected destinations, including:

• United States

• United Kingdom

Available shipping destinations will be shown during checkout.

If your country or region is not available at checkout, we are currently unable to ship your order to that location.

We may be unable to deliver to certain remote areas, restricted locations, military addresses, freight-forwarding addresses, or PO boxes. Availability depends on the destination and shipping carrier.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Order processing time includes payment verification, order preparation, quality checks, and handing the package over to the shipping carrier. It does not include shipping transit time.

During major sales, public holidays, or periods of unusually high order volume, processing may take slightly longer.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery times are:

• United States: 7–12 business days

• United Kingdom: 6–10 business days

Business days are Monday through Friday and exclude weekends and public holidays.

The delivery times above are estimates and are not guaranteed. Delivery may occasionally be affected by customs inspections, carrier delays, severe weather, local delivery conditions, incorrect address information, or peak shopping periods.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.

The final shipping cost may vary depending on the destination, order value, available delivery method, and any active shipping promotion.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking information may not update immediately after dispatch. Please allow some time for the carrier to scan and update your package in its tracking system.

You can use the tracking link in your shipping confirmation email to follow the progress of your delivery.

6. Address Accuracy

Please carefully check your shipping address before placing your order.

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Street address

• Apartment or unit number, where applicable

• City

• State, county, or region

• Postal or ZIP code

• Country

• Contact telephone number

If you notice an error after placing your order, please contact us as soon as possible at support@brenfeld.com.

We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

Brenfeld is not responsible for delivery problems caused by incomplete or incorrect address information provided by the customer.

7. Delayed Deliveries

Occasional delays may occur for reasons outside our control, including:

• Customs inspections

• Carrier disruptions

• Severe weather

• Public holidays

• Peak shopping periods

• Local delivery service delays

• Remote delivery locations

If your tracking information has not updated for several days, this does not always mean the package has been lost. Some carriers may not scan the package at every stage of transit.

If your order has not arrived after the estimated delivery period, please contact us at support@brenfeld.com with your order number.

We will review the tracking information and assist you with the next steps.

8. Customs, Duties and Taxes

International orders may be subject to import duties, customs fees, or local taxes depending on the destination country and applicable regulations.

Where these charges are not collected during checkout, they may be charged by the local customs authority or delivery carrier.

Any customs duties, import taxes, or related charges imposed after shipment are the responsibility of the recipient unless otherwise stated during checkout.

Customs processing may also cause additional delivery delays.

9. Packages Marked as Delivered

If your tracking information shows that the package has been delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Ask household members, neighbours, reception staff, or building management.

3. Check any safe place specified for deliveries.

4. Contact the local delivery carrier using the tracking number.

If the package still cannot be located, contact us at support@brenfeld.com and include your order number and tracking information.

10. Returned or Undeliverable Packages

A package may be returned to the sender due to:

• An incorrect or incomplete address

• An unclaimed package

• Multiple unsuccessful delivery attempts

• Refusal of delivery

• Local delivery restrictions

If a package is returned to us, please contact support@brenfeld.com.

Additional shipping charges may apply if the package needs to be sent again because the original address was incorrect, incomplete, or the delivery was not accepted.

11. Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the packaging and shipping label

If you believe your order has been lost in transit, please contact us after the estimated delivery period has passed.

We will review the tracking information and work with the shipping carrier to investigate the issue.

Please do not discard damaged packaging until we have completed our review.

12. Separate Shipments

In some cases, products from the same order may be shipped separately.

If your order is divided into multiple packages, you may receive more than one shipping confirmation email or tracking number.

You will not be charged additional shipping fees solely because an order is sent in separate packages.

13. Contact Us

For questions about shipping, tracking, or delivery, please contact:

Email: support@brenfeld.com

Please include your order number when contacting us so we can assist you more efficiently.

We normally respond within 1–2 business days.